Items shipped from Amberoad.com can be returned within 30 days of receipt of shipment. For a full refund you may return most new, unwrapped items that were sold and fulfilled by Amberoad within 30 days of their delivery. We do not, however, reimburse your return shipment cost. You will get a refund in about 2–3 weeks. Most refunds are fully refunded within 3–5 days after we receive and process your return. If you received a damaged or defective item, please contact us by email: firstname.lastname@example.org or otherwise, by telephone: 1 917 200 9273. We will ship you a replacement of the exact item if possible, otherwise you will be granted a refund.